Privacy and Security


ECO RESORT HOTEL VILLA SÃO ROMÃO has a commitment to you, with regard to data security and privacy. Respect for the customer and the confidentiality of their information are very important to us.

Cryptography

All data informed to ECO RESORT HOTEL VILLA SÃO ROMÃO, during the contact and reservation process, will be automatically encrypted before being transmitted.

Certification

The security of the website https://villasaoromao.com.br/ is certified by the Internet Security Research Group (ISRG), recognized as one of the highest authorities in Internet security.

Personal data collected by ECO RESORT HOTEL VILLA SÃO ROMÃO:

When making your reservation or contact, ECO RESORT HOTEL VILLA SÃO ROMÃO collects some personal data. By agreeing to the terms of the Privacy Policy, you signify your agreement to provide only true, current and accurate personal data, as well as not to change your identity or your personal data in any way. You will be solely responsible for any false, outdated or inaccurate information that you provide directly to ECO RESORT HOTEL VILLA SÃO ROMÃO.

How ECO RESORT HOTEL VILLA SÃO ROMÃO uses your personal data:

ECO RESORT HOTEL VILLA SÃO ROMÃO uses your personal data to be able to provide a high quality service and offer you the best products. We use your registration data to identify and improve our service provision, to offer products, contacts by phone, emails, WhatsApp.

Retention and deletion of personal data

ECO RESORT HOTEL VILLA SÃO ROMÃO clarifies that, as long as you are our customer, during the entire period in which personal data remain stored, they will be kept in a secure environment and may remain stored for an additional period of time for auditing, compliance of legal or regulatory obligations, for the regular exercise of the rights of ECO RESORT HOTEL VILLA SÃO ROMÃO or also for the period necessary in accordance with the legal basis that justifies the retention of data.

Rights of the holder of the personal data processed

The holder of processed data can exercise their rights against the controllers of their personal data. ECO RESORT HOTEL VILLA SÃO ROMÃO provides the mechanisms detailed below so that you can clearly and transparently understand how to exercise your rights:
• Confirmation of the existence of processing of personal data, that is, you can ask ECO RESORT HOTEL VILLA SÃO ROMÃO to confirm that it is processing your personal data;

• Access to personal data, that is, ECO RESORT HOTEL VILLA SÃO ROMÃO will provide, whenever requested by you, the personal data it has about you. • Correction of incomplete, inaccurate or outdated personal data;

• Anonymization, blocking or deletion of unnecessary or excessive data, that is, you can request that ECO RESORT HOTEL VILLA SÃO ROMÃO anonymize, block or eliminate any data treated unnecessarily, provided that the excess, lack of need or non-compliance with the law.
• Deletion of personal data processed with consent. This means that you can ask ECO RESORT HOTEL VILLA SÃO ROMÃO to delete personal data to which you have given consent for treatment;

• Information on the companies with which ECO RESORT HOTEL VILLA SÃO ROMÃO shared or received your personal data;

• Information about the possibility of not providing consent and the consequences of not providing consent, that is, if your consent is necessary to access or use a certain product or service, you can ask ECO RESORT HOTEL VILLA SÃO ROMÃO to clarify whether it is possible to provide that product or provide that service without your consent for the processing of your personal data, or what are the consequences of not providing consent in this case;

• Revocation of consent and, therefore, of authorization for ECO RESORT HOTEL VILLA SÃO ROMÃO to process your data. This, however, will not prevent the use of anonymized data and data whose treatment is based on another legal hypothesis provided for in the LGPD.

• Opposition to treatment carried out based on one of the hypotheses of waiver of consent, in case of non-compliance with the provisions of the LGPD;

• Review of automated decisions.

• Data portability to another service or product provider, upon express request, free of charge, in accordance with the regulation of the national authority, observing commercial and industrial secrets, and ratifying the treatments carried out under the support of the previously expressed consent while there is no deletion requirement.
If you wish to exercise your rights, please contact us through our Service Center by clicking on this link.

Security measures

ECO RESORT HOTEL VILLA SÃO ROMÃO uses different types of security measures to ensure the integrity of your personal data, such as information security standards practiced by the industry when collecting and storing personal data.

Sharing personal data

ECO RESORT HOTEL VILLA SÃO ROMÃO may share your data if you request it. The sharing of your data can also be done with companies of the economic group of ECO RESORT HOTEL VILLA SÃO ROMÃO, with third-party partners and with authorities and regulatory bodies for different purposes, when necessary. Whenever done, data sharing will be carried out within the limits and purposes of our business and in accordance with what is authorized by applicable legislation.

Consent

By reading this Privacy Policy until the end, we understand that you consent to the processing of personal data in the ways indicated here.

Changes to this Security and Privacy Policy

ECO RESORT HOTEL VILLA SÃO ROMÃO may change this Security and Privacy Policy at any time. Whenever any material condition of this Policy is changed, those changes will be valid, effective and binding after the new version is posted on our website or sent by email to you.

ECO RESORT HOTEL VILLA SÃO ROMÃO is the “Controller” of your personal data. Therefore, if you have any questions about this Privacy Policy, or for any reason you need to communicate with us about matters involving your personal data.

We are always available to clarify your doubts.